Receptionist 12x36

Description

Job Summary: Check-Up Medicina e Diagnóstico is seeking Receptionists to work at the customer reception desk, answer inquiries, provide information about exams and services, and ensure smooth front-desk operations. Key Highlights: 1. Responsible for greeting customers and providing clear information. 2. Involves training and mentoring new receptionists. 3. Handling conflict resolution with customers. Check\-Up Medicina e Diagnóstico, the 3rd largest laboratory in the state of Minas Gerais by number of tests processed, operating in Clinical Analysis and Imaging Diagnostics, is seeking Receptionists. **Main Responsibilities:** **Greet customers, answer inquiries, and provide accurate and clear information about laboratory exams and services;** * Fully comply with internal Order of Service (OS) registration procedure POA\-REC\-001; * Dress according to company guidelines; * Maintain an organized and clean workplace; * Safeguard confidentiality and security of information, adhering to information security and data protection policies and regulations; * Train, mentor, and provide feedback to new receptionists during onboarding; * Monitor, supervise, and adjust daily routines of junior and mid-level receptionists; * Handle potential conflicts with customers and escalate to immediate supervisor when necessary; * Supervise daily cash closing; * Generate indicators regarding the percentage of incorrect requisition forms per receptionist and monitor them; * Receive, register, forward, and analyze incidents (RNC) to managers and SGQ, ensuring confidentiality and traceability of information; * Monitor activities of Clinics/Partners according to internal agreements; * Request and account for operational consumables in the system; * Open operational service tickets (Infrastructure – IT – Logistics) when applicable. **Requirements:** \- Availability to work flexible hours; \- Prior experience in reception (minimum 1 year); **Work Schedule:** 12X36: 7:00 AM \- 7:00 PM **Base Salary: R$1\.621,00 \+ benefits.** **Benefits:** * Monthly individual performance bonus (Attendance): R$260.00 * Meal allowance: R$220.24 fixed \+ R$9.45 per business day * Unimed Health Plan with co-payment (company subsidy for employee based on age group; employee may include family members at their own expense) * Uniodonto Dental Plan (company subsidy: 50%) * Life Insurance (company subsidy: 100%) * Gympass; * Extra vacation day after every 5 years of service; * Emotional Support: Dedicated psychologist for the Employee Well-being Program; * Birthday Gift Card: R$50; * Discount on exams and consultations performed at Check\-Up. Employment Type: Full-time CLT Compensation: Starting from R$1\.621,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site