Job Summary: We are seeking a technical support professional to manage incidents, configure equipment, and guide users on information security within a collaborative environment. Key Highlights: 1. Technical support focused on incident resolution and user guidance. 2. Collaboration and proactivity to learn, teach, and grow alongside BHS. 3. An environment that values interpersonal relationships and self-management. Published on APRIL 30, 2026 Applications open until JUNE 27, 2026 **Workplace:** Belo Horizonte \- MG Belo Horizonte \- MG **Job type:** Full\-time employee Full\-time employee **Work model:** Hybrid Hybrid Also for PwD Also for PwD JOB DESCRIPTION We are BHS! With 31 years of experience in the market, we deliver modern IT solutions. We are recognized as the BEST company to work for in MG and IT in BRAZIL by GPTW \- Great Place to Work, and ranked as the 4th best company to work for in the LATAM category. ✨ What we expect from you? * Ability to interact with people from different departments and various hierarchical levels; * Self-management; * Collaboration; * Proactivity and willingness to work outside your comfort zone; * Someone eager to be part of incredible projects and highly motivated to learn, teach, and grow alongside BHS. **Job Objective:** Provide technical support to users regarding new machine setup, hardware and software incidents, equipment usage guidance, organizational access, and information security. RESPONSIBILITIES AND ASSIGNMENTS **Your responsibilities will include:** * Receiving, logging, and resolving end-user technical support tickets; * Assessing the severity and urgency of each support ticket, prioritizing and escalating issues appropriately to ensure rapid and efficient resolution; * Providing guidance on equipment usage, organizational access, and information security to new hires during Onboarding and to existing employees when needed; * Maintaining records of all support tickets, including problem details, actions taken, and solutions applied; * Preparing, formatting, and performing hardware maintenance for end users; * Ensuring confidentiality of information accessed; * Formally reporting Information Security incidents; * Classifying information according to organizational policies; * Ensuring infrastructure resources function properly; * Analyzing and classifying IT and Information Security requests separately; * Complying with the company’s Information Security policy. REQUIREMENTS AND QUALIFICATIONS **We seek a candidate who has:** * Completed high school or currently pursuing a degree in Computer Networks or related fields. * Knowledge of IT support (computer maintenance, backup, etc.). **Preferred Qualifications:** * Knowledge of computer networks; * Experience in user support; * AZ\-900; * MD\-102\. ADDITIONAL INFORMATION What can you expect from us? At BHS, your well-being is our top priority. We’re here to ensure an exceptional experience, backed by all the support you need. Here’s what you’ll find with us: ✅ Health and dental insurance; ✅ Meal/food allowance via Flash card; ✅ Transportation allowance; ✅ Gympass / Wellhub; ✅ Life insurance; ✅ Extended maternity/paternity leave; ✅ Diverse partnerships and agreements in education, health, and leisure (universities, language schools, gyms, health clinics, etc.); **✅ Culture of continuous feedback, including:** Semiannual feedback, 1:1 meetings, IDP (Individual Development Plan), and BHS Experience. We strive for daily inclusion of diversity and believe plural teams perform better. Everyone is welcome. Join us as a B.Techer. See our Glassdoor rating (4\.5 Stars and 90% recommended to others). \#vempraBHS \#somosBHS \#Li\-Onsite PROCESS STAGES **Step 1:** Registration 1 Registration **Step 2:** Interview with People Management 2 Interview with People Management **Step 3:** Management Review 3 Management Review **Step 4:** Technical Interview with Management 4 Technical Interview with Management **Step 5:** Awaiting Manager’s Response 5 Awaiting Manager’s Response **Step 6:** Offer 6 Offer **Step 7:** Hiring 7 Hiring \#SOMOS BHS **31 years of history:** building relationships with people, innovations, and customers.
João Silva
Indeed · HR
João Silva
Indeed · HR
