Administrative Commercial Assistant

Description

Job Summary: Responsible for expanding and retaining the membership base, strengthening relationships, and ensuring excellence in service delivery with a focus on portfolio growth. Key Highlights: 1. Expansion and retention of members, with a focus on relationship-building and support. 2. Proactive engagement to ensure financial sustainability and excellence in service delivery. 3. Opportunity to contribute to the growth of the membership portfolio. ***Our Purpose:*** Our purpose is to care for people responsibly, respectfully, and with excellence—delivering solutions that provide security, trust, and peace of mind to our members. We grow sustainably without compromising ethics, empathy, or quality in every interaction. ***Responsibilities:*** Proactively engage in member acquisition and retention, both in person and via phone calls. Serve and strengthen relationships with members, ensuring efficient and humanized support. Contribute to financial and operational sustainability through administrative process control, collections, and record maintenance—ensuring service excellence and continuous growth of the membership portfolio. ***Requirements:*** * Completed High School; preferred qualifications include technical or undergraduate degrees in Administration, Commercial Management, Business Process Management, or related fields. * Experience in sales and customer service, emphasizing quality and efficiency; * Strong verbal and written communication skills—clear and concise; * Ability to argue persuasively; * Results-oriented mindset, focused on achieving goals and performance targets; * General knowledge of sales techniques and processes. * Proficiency with technology and digital tools (spreadsheets, CRM systems, email/digital campaign platforms). * Teamwork ability to achieve shared goals. * Responsible and disciplined handling of confidential information, maintaining ethics and respect toward members and colleagues; * Openness and receptiveness to task delegation by management. ***Benefits:*** Base Salary + Performance Bonuses Meal Voucher, Health and Dental Insurance, Life Insurance, Education Allowance, Gympass. Employment Type: Full-time, Permanent CLT Contract Compensation: R$1.640,00 – R$2.500,00 per month Benefits: * Health insurance * Dental insurance * Education allowance * Corporate partnerships and commercial discounts * Life insurance * Meal voucher * Transportation voucher Work Location: On-site