Customer Service Supervisor

Description

Job Summary: Check-Up Medicina e Diagnóstico is seeking an Attendance Supervisor to manage people, optimize processes, ensure quality service, and strengthen the company's image. Key Highlights: 1. People management and development of customer service teams 2. Continuous process optimization and service quality assurance 3. Strengthening the company's image and customer relationship Check-Up Medicina e Diagnóstico, the third-largest laboratory in the state of Minas Gerais by number of tests processed, operating in Clinical Analysis and Imaging Diagnosis, is seeking a **Customer Service Supervisor (Support)**. **Main Responsibilities:** * Manage people by setting objectives and goals, structuring tasks, developing and conducting competency and performance evaluations for customer service staff. * Ensure implementation of operational management policies, objectives, and guidelines, guaranteeing continuous optimization, renewal, and simplification of processes. * Schedule and lead meetings with staff to promote continuous improvement in work processes. * Prepare work schedules and vacation plans, arrange days off for staff, and adjust working hours as needed. * Monitor and guide the reception team’s interactions with company clients. * Supervise both in-person and telephone customer service processes via Shift and Clinux systems. * Supervise report typing and delivery processes, ensuring timely result delivery and service quality. * Inspect receptionists’ uniforms to uphold the company’s professional image. * Arrange for expedited test result delivery upon client request, when necessary. * Act as intermediary in resolving issues or irregularities related to services not covered by specific health insurance plans. * Receive and monitor report corrections, and request patient follow-up visits when required. * Ensure effective use of information tools and processes to achieve organizational objectives. * Strengthen Check-Up’s image among clients, the community, and the market. * Foster an organizational climate conducive to company development. * Prepare test quotations for individual or corporate private clients, either in person or by phone. * Collect payments from clients. * Submit daily financial reports to the finance department. * Issue invoices. * Train customer service staff. * Manage relationships with special clients designated by senior management, negotiating appointments at specific locations and times. * Handle urgent and unforeseen customer service demands, making decisions as required. **Requirements:** - Bachelor’s degree in Administration or related fields. - Prior experience in reception (minimum 1 year). - Solid knowledge of tests relevant to your area of specialization and company operations. **Employment Type: Full-time CLT** Work Location: **On-site** Salary: R$3,000.00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site