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Job Summary: We are seeking professionals to work as Customer Relationship Representatives, providing direct, excellent, courteous, and agile support to the company's customers. Key Highlights: 1. Receptive and/or in-person customer service focused on customer satisfaction. 2. Clarification of doubts regarding electricity services. 3. Opportunity to work in customer service at an energy company. JOB POSTING: CUSTOMER SERVICE REPRESENTATIVE – CEMIG AVAILABILITY FOR TRAVEL Position: Customer Service Representative – CEMIG Work Location: FORMIGA/MG Employment Type: CLT Schedule: Rotating Shift (5 days on / 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnerships. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person customer service, with a focus on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service in person or via digital channels; Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate bills, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior experience in customer service is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site
