Customer Relationship Agent – CEMIG

Description

Job Summary: Customer Relationship Agent at CEMIG, providing direct support to customers with excellence, courtesy, and agility in clarifying doubts and registering requests. Key Highlights: 1. Receptive and/or in-person service focused on excellence 2. Clarification of doubts regarding electric power services 3. Achievement of quality and customer satisfaction targets JOB POSTING: CUSTOMER SERVICE AGENT\-CEMIG AVAILABILITY FOR TRAVEL REQUIRED Position: Customer Service Agent – CEMIG Work Location: UBERLANDIA/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1\.870; after 3 months increases to BRL 2\.294\. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Agents at CEMIG, delivering direct customer support to the company’s clients. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying doubts, registering requests, conducting negotiations, and providing guidance on electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify doubts regarding bills, consumption, disconnections and reconnections, duplicate bills, and other services offered by CEMIG; Redirect requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1\.518.00 \- BRL 2\.134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site