Job Summary: Provide customer service via telephone, offer services and products, deliver specialized technical support, conduct surveys, and perform collections, following scripts to prospect, retain, or recover customers. Key Highlights: 1. Customer service and negotiation 2. Opportunities for professional growth 3. Focus on humanization and service quality Provide customer service, offer services and products, deliver specialized technical support, conduct surveys, perform collection and customer registration activities—all via telephone—following pre-planned and controlled scripts and procedures to prospect, retain, or recover customers. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Keep your workplace clean and organized. * Make outbound calls to customers to promote or sell services; * Respond to customer calls and/or other communication channels; * Schedule evaluations for prospective customers identified through promotional campaigns; * Record activity-related information in the system; * Conduct customer satisfaction surveys in accordance with company standards; * Perform sales follow-up tasks such as sending letters, faxes, or e\-mails; * Contact delinquent customers to schedule meetings aimed at renegotiating outstanding debts, per internal company policy; * Identify delinquent customers using data available in the information system; * Reschedule appointments for customers who missed their scheduled service or evaluation sessions, per company manual and regulations. * Attend technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed high school education; * Intermediate computer skills; * Customer service and negotiation experience; * Sales techniques; * Strong communication skills. Competencies * **Communication:** Clear diction; verbal fluency; negotiation; communication skills; * **Social:** Interpersonal relationships; teamwork; * **Behavioral:** Commitment; proactivity; dynamism; responsibility; friendliness; empathy; * **Organizational:** Time management; planning and organization. **Additional Information** Benefits: * Transportation allowance; * Meal allowance; * Commissions; * Copayment-based Unimed health plan after becoming a permanent employee. We are Brazil's largest orthodontic network! Founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and serve over **8 million satisfied customers**, proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles together with us. Join OrthoDontic and be part of this journey to success!**
João Silva
Indeed · HR
João Silva
Indeed · HR
