Junior Customer Success Manager (CSM)

Description

Job Summary: We are seeking a Junior Customer Success Manager to work in a B2B environment, managing the customer journey from onboarding through account growth. Key Highlights: 1. Track the customer journey from onboarding to account growth 2. Act as the interface between customers and internal teams to ensure account success 3. Leverage AI to enhance productivity and organize information We are looking for a **Junior Customer Success Manager (CSM)** to operate in a B2B environment, supporting the management of the customer journey from onboarding through account growth. This person will play a critical role in portfolio monitoring, organizing support and implementation routines, conducting follow-ups, systematically recording information, and supporting the development of action plans focused on engagement, retention, solution adoption, and delivering value to the customer. We seek someone with strong interpersonal, analytical, and execution-oriented skills—capable of clear communication, well-organized task management, disciplined tracking of pending items, and close collaboration with internal teams to drive account growth. **Key Responsibilities** * Track the customer journey—from kick-off, onboarding, and implementation through account growth * Support portfolio management by ensuring organization, follow-up, and execution of next steps defined with each customer * Understand customer needs and translate them into clear, structured requests for internal teams * Serve as the interface between customers and internal departments—especially Product, Technology, Support, and Operations * Lead review meetings, document key discussion points, and organize action plans * Identify risks, bottlenecks, growth opportunities, and areas requiring attention across accounts * Support analysis of operational and customer success metrics, proposing joint actions with both customers and internal teams * Maintain CRM and tracking tools up to date—including history, status, pending items, and next steps * Support the organization of materials, communications, and records related to portfolio routines * Use digital tools and AI to increase productivity, organize information, structure analyses, and support daily CS operations **Requirements** * Bachelor’s degree completed or in progress * Strong verbal and written communication skills * Analytical, organized, proactive profile with a sense of priority * Experience in customer service or relationship management, preferably in a B2B environment * Ability to convert customer requests and meeting outcomes into clear, actionable next steps * Proficiency in Microsoft Office Suite, especially Excel and data manipulation * Experience with CRM systems, preferably HubSpot * Familiarity with customer support and request-tracking tools such as Zendesk or similar platforms * Comfort with technology and software systems * Practical daily use of AI tools for organization, analysis, information logging, and productivity enhancement Compensation: R$2\.000,00 \- R$2\.200,00 per month Benefits: * Fuel allowance * Commercial partnerships and discounts * Meal allowance * Food voucher * Transportation voucher Work location: On-site