Job Summary: Administrative Assistant to work in the Customer Service Department (CSD), providing support and follow-up on customer requests. Key Highlights: 1. Customer service via telephone, WhatsApp, and email 2. Handling inquiries, complaints, and after-sales support 3. Supporting administrative routines of the department **Administrative Assistant – CSD** **Job Description:** We are hiring an Administrative Assistant to work in the Customer Service Department (CSD), providing support and follow-up on customer requests. **Responsibilities:** * Customer service via telephone, WhatsApp, and email * Recording and tracking requests in the system * Handling inquiries, complaints, and after-sales support * Supporting administrative routines of the department **Requirements:** * Completed high school education (a college degree is preferred) * Experience in customer service * Basic computer skills * Strong communication and organizational skills **Work Schedule:** * Rotating shift: 6 days on, 1 day off **Desired Profile:** * Proactivity * Agility * Focus on problem resolution * Professional demeanor Job Type: Full-time, Permanent CLT Compensation: R$2.000,00 - R$2.500,00 per month Benefits: * Transportation allowance Experience: * Telephone customer service (Mandatory) * Customer service (Mandatory) * Complaint handling (Mandatory) Work Location: On-site