**Job Description:** ---------------------- Work as a support (Helpdesk) professional, responsible for providing technical assistance to users, ensuring proper operation of systems and equipment, and supporting the IT department in executing infrastructure- and system-related tasks. Key Responsibilities: Receive, log, and track technical support tickets; Provide support in analyzing and resolving hardware, software, and network issues; Install, configure, and support workstations and systems; Assist in basic IT infrastructure maintenance; Liaise with IT vendors and partners for technical support and coordination; Catalog and manage IT assets (equipment, software, licenses); Develop and maintain Standard Operating Procedures (SOPs) and technical documentation; Ensure implementation of information security best practices; Support the IT team in technology improvement projects and initiatives. **Essential Requirements:** ------------------------------ Currently pursuing or having completed a degree in Information Technology (IT) or related fields; Basic knowledge of technical support and IT infrastructure; Availability for on-site work in Pains/MG **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Work Location:** ---------------------- MTZ\_TMF
João Silva
Indeed · HR
João Silva
Indeed · HR
