ERP/HOSPITALITY SYSTEMS ASSISTANT

Description

**Job Description:** ---------------------- \- Receive and document errors reported by hotels, and proceed with resolution actions; \- Open tickets on the TOTVS platform and monitor their status (follow-up); \- Open tickets on other tools such as Capere, My Hotel, etc.; \- Guide/direct users in opening Level 1 tickets on TOTVS platforms and others; \- Perform registrations of PDV menu items, customers (billed), and suppliers; \- Manage digital certificates; \- Understand system configurations and database replication for implementations; \- Participate in testing and development of routines, modules, or existing or new systems that streamline daily tasks (automatic tax calculations, CFOP, rent distribution, reconciliations, automated billing, inventory control, Onfly, Pipefy, Acronis, Skyone, Techlise). **Desired Qualifications:** -------------------------- * Currently pursuing or completed undergraduate degree in IT Management, Information Systems, or related fields; * Experience in ERP system support or Help Desk; * Basic programming logic and SQL knowledge (able to perform simple SELECT statements for data verification); * Intermediate Excel skills (VLOOKUP, Pivot Tables) for system report reconciliations; * Problem-solving ability; * Proactivity and assertive communication. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- * Meal Allowance; * Transportation Allowance; * Health Insurance; * Dental Insurance; * Gympass; \- Mediquo \- Telemedicine; \- Day Off \- Birthday; \- University Partnerships \- Estácio and Anhanguera; \- Language Allowance \- English/German; * Discounts at Group Hotels; **Work Location:** ---------------------- SAMBA CORPORATE OFFICE \- BH / BETIM **Working Hours:** ------------------------ MON–THU 7:00 AM–5:00 PM \| FRI 7:00 AM–4:00 PM **Additional Information:** --------------------------- Schedule: 5x2 (Monday to Friday); hours: Monday to Thursday \- 7:00 AM–5:00 PM / Friday \- 7:00 AM–4:00 PM. OBS: Hybrid format (between BH and Betim offices)