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Job Summary: A professional to optimize logistics processes, ensuring timely and safe deliveries, resolving issues in real time, and collaborating with multiple teams. Key Highlights: 1. Optimize world-class logistics processes 2. Ensure safety and quality in transportation operations 3. Make data-driven decisions and enhance customer experience **DESCRIPTION** --------------- Amazon Transportation Services (ATS) is seeking motivated individuals to help develop a world-class logistics process that delivers goods on time and at optimal cost. Our team’s objective is to excel in managing transportation execution across our logistics operations network, with a specific focus on carrier and process safety, quality, and performance. This role requires an ambitious individual. You will serve a critical function within our transportation operations, continuously improving service levels while upholding safety standards across our facilities. This ensures that commitments made to our valued customers are consistently fulfilled. A transportation operations specialist facilitates information flow among various stakeholders (carriers/hubs/warehouses) and resolves any potential issues affecting customer experience and business continuity. Additionally, you will work on external operations involving Sort Center/Carrier relationships, ensuring vehicles depart the Sort Center (SC) to deliver customer orders as promised. You will also monitor fleet arrivals and address any possible issues occurring throughout the full middle-mile transportation cycle between Amazon operations. As a transportation specialist, you will be challenged to solve problems promptly by researching and consulting internal tools and making real-time decisions. You must be able to understand requirements and analyze data, identify trends, and drive customer experience improvements without compromising timeliness. Basic logistics knowledge, clear written and verbal communication skills, are also required. You should be capable of conceptualizing process improvements and diligently driving them to completion. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce but also embrace diverse ways of working. If you require an accommodation for the interview or onboarding process, please inform our team and we will connect you with our accommodations team. This position operates on a 3x2 shift schedule from 6:00 AM to 6:00 PM. Key job responsibilities Constant interaction with various external customers (carriers, suppliers, etc.) and internal customers (WHS, Planning, Fulfillment Centers, Sort Centers, Delivery Stations, etc.). Ability to extract data from multiple databases using Excel, Access, SQL, and/or other data management systems to generate reports and analyses as needed. Understanding and development of team performance metrics, contributing to maintaining and driving results. Must quickly grasp the commercial impact of trends and make data-informed decisions. Must systematically escalate issues or data variances to relevant owners and teams, and follow through on resolutions to ensure delivery. Work under tight time constraints to meet critical business needs while measuring and identifying performed activities. Excellent verbal and written communication skills to craft narratives describing weekly findings and goal variances, and present them in review forums. Support vehicle arrival monitoring, correct vehicle allocation at the required loading time, at the correct docks, adhering to all Amazon safety standards. Respond to vehicle scheduling activities. Prioritize and assign vehicles to docks. A day in the life The Ops Lead is the primary transportation contact within a distribution center / sort center. They serve as the guardian of safety and quality for all inbound and outbound movements within Amazon facilities. They ensure routine execution and excellence in metric outcomes. They analyze even minor deviations to prevent quality and safety issues. They escalate potential service risks to leadership and ensure smooth, bottleneck-free vehicle ingress and egress. **BASIC QUALIFICATIONS** ------------------------ * 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing * Experience with Microsoft Office products and applications * Experience with Excel **PREFERRED QUALIFICATIONS** ---------------------------- * Bachelor’s degree completed, intermediate-level English proficiency, experience with quality analysis tools (5 Whys, Pareto Analysis, Ishikawa, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
