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Job Summary: We are seeking a professional who promotes excellence in relationship management with major clients, monitors KPIs, and drives upsell/cross-sell initiatives in a fintech environment. Key Highlights: 1. Promote excellence in relationship management with high-revenue major clients 2. Be a protagonist in development within an environment of opportunities and growth 3. Share knowledge and learn collaboratively in teams with outstanding professionals and experts At Mercado Livre, we work to foster an inclusive culture that pursues equity and values diverse perspectives—across gender, religion, people with disabilities, LGBTQI\+, ethnicity, generations, and diversity of experience. All our job openings are designed based on this principle. We are democratizing commerce, money, and payments across Latin America. Our Fintech business offers the entire region an integrated value proposition aimed at democratizing financial services and meeting the needs of over 60 million users. We provide an online platform enabling merchants to receive payments for electronic sales conducted both within and outside Mercado Livre, as well as a QR code system and Point-of-Sale (POS) devices for physical-world sales. For millions of businesses, entrepreneurs, and professionals, we enable secure transaction processing through more than 50 payment methods across Latin America. Additionally, we offer free access to a digital account allowing users to pay, send, and receive money; generate income; and use cards for purchases or cash withdrawals. Through Mercado Crédito, we extend credit to meet the needs of the individuals we serve and to empower the businesses selling via our platform. **We have a challenge for people who:** * Radiate entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits; * Give their absolute best because they love working with commitment and dedication; * Embrace change as opportunity and learn from their mistakes; * Prioritize excellence and execution in everything they do; * Foster a positive atmosphere, joy, and fun; * Know how to build together with others and enjoy collaborative teamwork. . Imagine leading challenging, dynamic, and innovative projects**, and being responsible for:** * Promoting excellence in relationship management with a portfolio of big seller clients generating high monthly revenue; * Monitoring key portfolio KPIs, conducting routine analyses on chargeback rates, risk exposure, monthly and daily TPV (Total Payment Volume), average ticket size, etc.; * Driving upsell and cross\-sell within the portfolio, building a consistent M\+2 pipeline; * Conducting in-person visits to sellers, focusing on relationship-building with decision-makers according to leadership-defined clusters; * Taking ownership of critical tactical initiatives supporting engagement \& growth in collaboration with peer departments; * Being available to attend the office whenever necessary (Melicidade). **Requirements:** * Bachelor’s degree completed; * Experience in commercial and business areas; * Experience in the financial sector, fintech, and payment methods; * Advanced English proficiency (written and spoken); * Analytical skills — considered a plus. **What we offer you:** * The opportunity to be part of an entrepreneurial company where we love thinking big and long-term; * The chance to be the protagonist of your own development in an environment rich in opportunities, learning, growth, expansion, and challenging projects; * The chance to share knowledge and learn collaboratively in teams with outstanding professionals and experts; * An excellent work environment, providing everything needed to live the exceptional experience of working at a company repeatedly recognized across multiple categories as a Great Place to Work. Mercado Livre does not contact candidates offering job opportunities in exchange for monetary payments. All open positions are accessible exclusively through our careers website. If you receive any request for money, please be suspicious!
