Job Summary: An opportunity for talented and passionate professionals seeking daily challenges and career leadership, growing within a dynamic environment that values talent. Key Highlights: 1. Career leadership and new challenges 2. A dynamic environment that recognizes and encourages talent 3. Grow with one of the Best Companies to Work in Minas Gerais We are looking for talented, passionate individuals to join our team. Is being challenged daily something that motivates you? If yes, join Mercantil! What we certainly don’t lack here are opportunities to experience new challenges and take ownership of your career—all within one of the Best Companies to Work in Minas Gerais. By joining our company, you’ll have the chance to grow in a dynamic environment where your talent is recognized and encouraged. This combination becomes even more perfect if you possess passion, strong communication skills, proactivity, and—of course—a results-oriented mindset. Explore our job openings, find the opportunity that best matches your profile, and become part of a team that values your talent. Don’t miss the chance to transform your career and contribute to challenging, transformative projects. Grow with us! Interested? Then check out the opportunity we have for you below! So, see below the opportunity we have here: **\#JOINMERCANTIL** **Responsibilities and Duties** **Your main challenges will be:** * Managing CRM platforms used by frontline teams for customer service and business execution; * Managing projects and the maintenance backlog; * Proposing business and technology strategies focused on customers; * Collaborating with frontline teams to evaluate improvements and enhancements to CRM platforms. **Requirements and Qualifications** **We are looking for someone with:** * Completed undergraduate degree in: Production Engineering, Business Administration, Information Systems, or related fields; * Knowledge of Salesforce: Financial Services Cloud; * Knowledge of CRM strategies; * Proficiency in data extraction and manipulation tools (SQL); * Advanced Excel skills (pivot tables, VLOOKUP, etc.). **You’ll stand out if you have:** * Knowledge of performance indicators (KPIs); Knowledge of project management. * **Work Location:** Belo Horizonte/MG (Hybrid work model); **Additional Information** **What we offer our employees:** * Meal and food allowance (If preferred, you may receive both benefits on a single food card); * Health insurance; * Dental insurance; * Childcare allowance; * Life insurance; * Private pension plan; * Wellhub; * Mercantil Academy for Development; * Profit Sharing Program (PLR); All positions are also open to persons with disabilities (PCDs). We are the leading ecosystem for the 50+ population. With over 80 years of history, our journey has been marked by continuous innovation and expansion of services—always centered on technology to deliver an outstanding banking experience. After all, our customers are our reason for being. We are undergoing consistent transformation, driven by innovation, technology, data, and people. With over 9 million customers and a focus on the 50+ demographic, our bank’s purpose is to deliver a unique experience for this population. This initiative has earned recognition: Mercantil ranks among the Best Companies to Work in Minas Gerais and stands as the fifth-largest payer of social security benefits in the country. Excellence is also reflected in our consistently high NPS (Net Promoter Score)—a metric measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, great ideas always find space here. We believe in the power of diversity and inclusion to drive meaningful change. Thus, our opportunities are extended to persons with disabilities, Black and Indigenous individuals, LGBTQIAPN+ individuals, people aged 50+, women enrolled in support programs addressing domestic violence, and other historically marginalized groups. We remain committed to building a fair, representative, and truly inclusive environment for everyone. Join us! If this resonates with you, come be part of our team: **\#JOINMERCANTIL**