RESERVATION AGENT

Description

Job Summary: Professional responsible for multichannel customer service, reservation management, and guest support, with a focus on excellence and agility in resolving requests. Key Highlights: 1. Multichannel customer service and agile resolution of requests 2. Reservation management and auditing in internal and external systems 3. Clarification of doubts regarding availability and services **Job Description:** ---------------------- \- Provide customer service via telephone, e\-mail, and digital channels, focusing on service excellence and agile resolution of presented requests; \- Enter and update reservations in internal systems (e.g., CMNET), ensuring accurate information availability; \- Monitor the reservation availability grid daily via the CMNET system; \- Interpret reservation vouchers, accurately entering data into the system and auditing channels (portals, e\-mails, OTAs, Omnibees) to ensure reservation compliance and accuracy; \- Clarify customer inquiries regarding availability, rates, offered services, and hotel locations within the network via telephone center and online chats; \- Conduct daily audits on OFF portals, OTAs, and Omnibees according to the assigned service unit; **Essential Requirements:** ------------------------------ * Customer service experience; * Proactivity; * Assertive communication; * Teamwork; * Responsibility. **Desirable Requirements:** -------------------------- * Prior experience in sales, customer service, or hospitality/tourism; * Familiarity with CMNET/TOTVS and OTA systems; * Flexible availability for working hours; * Proficiency in Microsoft Office suite; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Meal allowance (BRL 400.00\); Gympass; MediQuo \- Telemedicine; Birthday Day Off; University Partnership Program and Sesc Partnership Program. **Work Location:** ---------------------- SAMBA BETIM \- MG **Working Hours:** ------------------------ To be determined