Customer Support

Description

Job Summary: The Customer Support position aims to ensure customer satisfaction through agile, efficient, and personalized service, resolving issues and providing solutions. Key Highlights: 1. Agile, efficient, and personalized customer service 2. Focus on excellence and customer satisfaction 3. Support for mental health professionals We are a healthtech company seeking professionals who embody our corporate purpose: Amplifying the impact of mental health professionals worldwide. www.psicomanager.com.br The Customer Support role involves ensuring customer satisfaction through agile, efficient, and personalized service—resolving issues, clarifying doubts, and offering solutions to maintain strong relationships and customer loyalty. This role serves as the primary contact point between customers and operational teams, ensuring deliverables are completed according to agreed timelines and standards. * Provide customer support via cVortex to Psicomanager customers across channels (Chat, WhatsApp, and e\-mail); * Analyze and provide solutions for customer requests, with a focus on service excellence; * Escalate complex cases to video calls via Teams to simplify solution presentation; * Redirect potential bugs to the technical team via Jira tickets; * Track open tickets to ensure timely follow\-up and feedback to customers; Required Qualifications: . Minimum 6 months of experience in customer service or technical support . Familiarity with videoconferencing platforms, chat tools, and telephony . Completed High School education **POSITION EXCLUSIVELY FOR UBERLÂNDIA/MG** **We value diversity: all individuals are welcome, regardless of race, gender, sexual orientation, age, or disability.**