Job Summary: We are seeking empathetic communicators for inbound customer service and problem resolution, focused on delighting customers and accurately documenting interactions with attention to detail. Key Highlights: 1. Opportunity for communicators and problem solvers. 2. Focus on delighting customers and delivering personalized solutions. 3. An environment that values diversity, inclusion, and career development. This position is also open to persons with disabilities (PCD). About Virtual Connection We specialize in customer relationship management. We combine technology, empathy, and agility to deliver service experiences that create value. Here, every team member is a vital part of our mission. About the Position: If you are communicative, skilled at listening and solving problems, and love delighting people, this role is for you! Prerequisites High school diploma or equivalent Customer service experience (preferred) Proficiency with computers Clear diction, dynamism, and empathy Key Responsibilities Conduct inbound customer service interactions Offer solutions, special terms, and personalized benefits Apply active listening and negotiation techniques focused on resolution Accurately record interactions in the system with attention to detail Work Schedule 6 days on / 1 day off, with rotating days off Daily shift duration: 6 hours and 20 minutes Available Shift 2:20 PM to 8:40 PM Salary and Bonus Starting from R$ 1\.522,28 per month Bonus of R$ 180.00 Our Benefits Meal Allowance or Food Allowance — for your lunch or grocery shopping. Health Insurance: Health is \#seriousbusiness, so let’s take care of ourselves. Dental Insurance for a healthy, confident smile. Childcare Assistance — ensuring your little ones are always well cared for. Partnerships and Discounts — exclusive advantages at various establishments. Transportation Allowance — for stress-free commuting to work. Family Salary — extra support for those with dependents. Super Vacations — more days off for you to enjoy, because everyone deserves special rest. Birthday Leave — your day, your leave! Celebrate however you like. Educational Assistance for Undergraduate and Graduate Studies — invest in your future with our support. Language Learning Assistance — learn a new language and broaden your horizons. Career Development Programs — grow with us! Celebratory Dates — we love marking every important occasion and coming together to celebrate. Diversity, Equity, and Inclusion Programs — we value diversity and foster an inclusive environment. Representation — all voices are heard and respected here. Inclusion — accessibility and opportunities for everyone. Respect — a fundamental value in all our actions. And much more! At Virtual Connection, we believe each person has something unique to offer. We value authentic relationships, collaboration, and an environment where respect and trust are top priorities. Minimum Education Level: High School (Secondary Education) * Transportation Allowance (VT) * Meal/Restaurant Voucher (VR) * Food Allowance (VA) * Health Insurance * Dental Insurance * Educational Assistance * Super Vacations * Career Development Plan
João Silva
Indeed · HR
João Silva
Indeed · HR
