Customer Support and Implementation Analyst - Carmo Paranaíba/MG

Description

**Vivver Sistemas** Vivver Sistemas has been operating since 1999, specializing in Software Management solutions focused on Public Health. The company delivers complete, intelligent, modular, and highly integrated solutions, supported by a highly qualified technical and specialized team, ensuring excellence in service delivery. Additionally, the company offers e-learning courses to further train its employees and system users. Its headquarters is located in Belo Horizonte/MG, and its client portfolio includes public institutions across the entire national territory, with regional offices in João Pessoa/PB, Macaé/RJ, Montes Claros/MG, Passos/MG, and São Luís/MA. **Job Responsibilities** * Participate in training sessions on the use of public health management systems deployed by the company across all healthcare facilities of client municipalities. * Provide support assistance to clarify operational questions regarding the use of the management software. * Demonstrate appropriate management practices for daily challenges encountered in public health administration and related fields using the software. * Log and track support tickets via help desk software to monitor completed tasks and generate reports. * Respond to tickets registered by internal and external clients in the help desk software, under proper technical supervision. * Respond to emails containing support-related requests directed to the company, under proper technical supervision. * Review official notices, technical notes, and regulatory ordinances issued by the Ministry of Health, State Health Secretariats, and Municipal Health Secretariats. **Requirements** * Intermediate computer skills * Bachelor’s degree (in progress or completed) * Residency in **Carmo do Paranaíba/MG or nearby areas** * Experience in the healthcare sector **Position Information** * Employment type: Full-time — Permanent CLT contract * On-site work with potential for travel. * Working hours: Monday through Friday, from 7:30 AM to 5:00 PM, with a 1-hour and 30-minute lunch break **Benefits** * Transportation allowance or fuel voucher * Meal voucher / Food allowance * Nationwide health insurance plan with no co-payment * Dental insurance plan * Group life insurance * Gympass/WellHub membership * Bonus awarded every five years of employment * Discount on language courses.