CEMIG Customer Service Representative

Description

CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **FULL AVAILABILITY FOR TRAVEL WITHIN MG** (Kindly submit your resume only if you meet all the position requirements.) Work location: R. Rio de Janeiro, 1144 - Centro, Belo Horizonte - MG, 30160-041 Employment type: CLT Schedule: Rotating shift 5x2 – Shift: 7:30 AM to 5:18 PM Salary: BRL 1.870,00; after 3 months increases to BRL 2.294,00 Benefits: Meal voucher: BRL 31.33 per working day Attendance bonus: BRL 200.00 Transportation voucher Dental plan Life insurance Gympass membership UCVS Job description: We are seeking professionals to work as Relationship Representatives at CEMIG, providing direct support to the company's customers. This role involves face-to-face customer service, with emphasis on excellence, courtesy, and efficiency in clarifying inquiries, registering requests, negotiating, and advising on electricity services. Responsibilities: Provide face-to-face customer service. Clarify questions regarding bills, consumption, power disconnection/reconnection, duplicate bills, and other CEMIG services. Redirect requests to responsible departments when necessary. Meet quality targets, average service time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Previous experience in customer service. FULL AVAILABILITY FOR TRAVEL AND RELOCATION. Work location: On-site Compensation: BRL 1.870,00 - BRL 2.294,00 per month Benefits: * Dental care assistance * Basic food basket * Meal voucher * Transportation voucher Work location: On-site