Description
Job Summary:
The professional will handle customer service, ensuring an exceptional shopping experience and collaborating with the sales team to achieve targets while continuously improving knowledge and skills.
Key Highlights:
1. Customer service focused on the shopping experience
2. Team collaboration to achieve sales targets
3. Continuous development of knowledge and skills
**Description and Responsibilities:**
**Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM with a 2-hour break; Saturdays, 8:00 AM to 12:00 PM
**Level:** Operational
**Employment Type:** Permanent – CLT
* Provide customer service, delivering an exceptional shopping experience.
* Identify customer needs and offer appropriate solutions.
* Track orders and ensure customer satisfaction throughout the entire sales process.
* Stay updated on the company's products and services.
* Collaborate with the sales team to achieve established targets.
* Participate in training sessions and meetings to enhance knowledge and skills.
* Record relevant customer information and interactions in the company's system.
* Assist in organizing events and promotions to boost sales.
* Work collaboratively with other departments to ensure sales process efficiency.
**Requirements:**
* Bachelor’s degree in Business Administration, Marketing, Communications, or related fields.
* Excellent verbal and written communication skills.
* Ability to work effectively and collaboratively in a team environment.
* Knowledge of sales and negotiation techniques.
* Proactivity and results orientation.
* Proficiency in CRM tools and Microsoft Office suite.
* Organizational and time management skills.
* Ability to interact effectively with diverse customer profiles.
* **Preferred Qualifications:**
* Prior experience in sales or customer service.
* Knowledge of digital marketing.
* Fluency in foreign languages.
* Certifications in sales or related areas.
**Benefits:**
Medical assistance, Dental assistance, Internal benefits, Performance bonus, Private pension plan, Life insurance, Meal voucher, Transportation voucher