IT SUPPORT ASSISTANT

Description

Job Summary: An IT technical support professional responsible for installation, configuration, maintenance, and user assistance across various technological resources. Key Highlights: 1. IT technical support and hardware/software maintenance 2. User support and incident management 3. Support to the IT team in implementing improvements **Job Description:** ---------------------- Installation, configuration, updating, preventive and corrective maintenance of: laptops, monitors, workstations, printers, tablets, video conferencing devices, televisions, telephones, and related hardware; structured cabling, switches, patch panels, access points, surveillance cameras; power supplies, stabilizers, uninterruptible power supplies (UPS), and generators; Windows or Linux operating systems and installed or embedded software; VoIP, VPN, and Wi-Fi; to users/employees and to the technological resources provided by the company: provide technical support; deliver basic guidance; resolve questions regarding usage; assist with application/software customization; ensure registration of all service requests and actions performed in the proprietary system used by the Technology Management Department of the Foundation. Open, monitor, and close incidents registered on IT service provider platforms; maintain organized and up-to-date documentation related to: structured network; IT procedures; equipment and software acquisitions; receive and verify all deliveries from acquisitions made by the Information Technology Management Department for internal use by the Foundation or for projects associated with it; support the IT team in implementing improvements to the Foundation's technological environment and its funding programs; **Desired Qualifications:** -------------------------- Specific education: Preferred: short-term online or in-person courses on Windows operating systems, computer networking, maintenance of IT or electronic equipment, and Office 365\. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $3,180\.58 **Benefits:** --------------- Meal Ticket R$ 854.00 and Car Ticket R$ 501.00 \+ UNIMED and dental plan **Work Location:** ---------------------- FAI UFSCAR **Working Hours:** ------------------------ 08 00 12 00 14 00 18 00