**Company Description** Serasa Experian is the first and largest Datatech company in Brazil. A leader in intelligence solutions for risk and opportunity analysis, focusing on credit, authentication, and fraud prevention journeys. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into better decisions, helping individuals achieve their dreams and businesses of all sizes and segments to thrive. We have 22,000 people operating in 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index. **Job Description** We are building a new strategic team within the Agribusiness business unit and are seeking a Junior Customer Experience Analyst to act as second-level support. This role will be responsible for conducting in-depth analysis of customer requests, ensuring more comprehensive resolutions, and directly contributing to the evolution of the customer journey and experience. **Responsibilities:** * Serve as second-level support, receiving escalated requests from the operational support team (level 1); * Perform detailed technical and functional analyses of customer issues and requests; * Work towards gaining N3 escalation rights; * Collaborate with product, technology, and business teams to propose definitive solutions and continuous improvements; * Identify patterns and opportunities for improvement in the customer journey, providing strategic insights; * Document solutions and contribute to building a knowledge base for the first-level support team; * Participate in digital transformation initiatives and the evolution of customer experience in the Agribusiness sector. **Qualifications** * Bachelor's degree in fields such as Agronomy, Agricultural Engineering, Business Administration, Information Systems, or related areas; * Experience in customer service, preferably in complex environments or in the Agribusiness sector. Analytical skills and strategic vision focused on customer experience; * Strong communication, empathy, and ability to work collaboratively across different teams; * Familiarity with CRM tools, ticketing systems, and methodologies such as ITIL or Agile is desirable; * Differentiators: Experience working with agribusiness clients. Experience in customer journey analysis and experience metrics. Knowledge of digital platforms tailored to agribusiness. **Additional Information** Serasa Experian is much more than you might imagine. Driven by the purpose of creating a better future by expanding opportunities for individuals and businesses, in Brazil we are over 4,000 people working across various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well-being. We are deeply dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is externally recognized through multiple market certifications: we've been awarded by Great Place To Work™ in 24 countries and received the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and holding a 4.6 rating on Glassdoor. Each recognition confirms we're on the right path, continuously improving the work environment for our talents. \#LI\-HYBRID Experian Careers \- Creating a better tomorrow together Find out what its like to work for Experian by clicking here