CCO Operator

Description

Job Summary: Professional responsible for monitoring and coordinating operations in real time, ensuring safety and adherence to protocols, while delivering excellent service. Key Highlights: 1. Monitor and coordinate operations in real time 2. Ensure compliance with safety procedures and protocols 3. Provide efficient assistance during emergencies and to users We are looking for new talents to join our Operations Team. Our challenge is to bring people and places closer together, delivering outstanding service and ensuring safe journeys for our users. We aim to become a benchmark in highway concessions as a pillar of sustainable development in the State of São Paulo. Do you identify with this? \#JoinEIXOSP **Responsibilities and Duties** Responsible for monitoring and coordinating operations in real time, efficiently mobilizing resources and teams during emergencies and when assisting users. Must ensure compliance with safety procedures and protocols established in the CCO Manual and in the concessionaire’s contract, keeping the team continuously updated on operational guidelines. **Requirements and Qualifications** **Requirements:** Completed High School; Basic computer skills **Desirable:** Previous experience in customer service Quebec Code; CCTV knowledge **Additional Information** Work Location: São Carlos/SP Work schedule: **FERRISTA** shift pattern (2 days on, 2 days off) Full availability for shifts: 6:00 AM to 6:00 PM or 6:00 PM to 6:00 AM **To make your journey even more amazing, Eixo SP offers you:** Medical assistance; Dental assistance; Life insurance; Welhub (Gympass); Transportation allowance (shuttle service); Transportation from São Carlos to the Operational Headquarters building; Meal allowance and/or food allowance; Profit Sharing Program (PLR). Eixo SP manages the largest highway concession in Brazil. It operates over 1,200 kilometers of road network comprising 12 highways in São Paulo State, stretching from Rio Claro in the central region of São Paulo State to Panorama in the far west, at the border with Mato Grosso do Sul State. The company began operations in June 2020, investing in infrastructure works, signage, technology, human resources, and operational capabilities to serve users. The concessionaire administers 263.42 kilometers of SP\-310 and SP\-225, between São Carlos and Rio Claro, and from Itirapina to Bauru—highways already under concession for 20 years—as well as 958 kilometers of highways previously managed by DER – Department of Roadways – including segments of SP\-284; SP\-293; SP\-294; SP\-331; SP\-425; SP\-261; SP\-304; SP\-308; SP\-197 and SP\-191, connecting municipalities across the Bauru, Marília and Presidente Prudente regions. The agreement signed with the São Paulo State government foresees R$ 14 billion in infrastructure and technology investments over the 30-year concession period. A total of 600 kilometers of highways will be duplicated, along with construction of shoulders, service roads and bike lanes. The User Assistance Service (SAU) is already operational 24/7 along the entire stretch, providing emergency support to users. Having trouble with registration or encountering any other issue on the Gupy platform? Access the Help Center \- Candidate Support