Job Description: If you have experience in IT infrastructure, networks, and corporate systems, enjoy solving problems, are communicative, and thrive in a dynamic environment, this opportunity is for you! Responsibilities and Duties * Provide technical support to end users and internal departments, ensuring full functionality of systems, equipment, and networks; * Perform preventive and corrective maintenance on workstations, servers, printers, and peripherals; * Manage service tickets and track support requests via the support management system; * Administer physical (Ethernet) and logical (TCP/IP) networks; * Manage infrastructure services such as DHCP, DNS, Active Directory, NPS, Remote Desktop, and Exchange; * Configure and maintain firewalls (preferably Fortinet) and load balancing solutions (Citrix Netscaler); * Operate virtualization environments (VMware) and storage solutions (Storage/SAN); * Perform backups and restorations using tools such as Veeam; * Support cloud environment administration (preferably AWS); * Ensure information security best practices across all processes; * Provide technical support for meeting rooms and internal events, ensuring proper operation of technological resources; * Collaborate with the IT team and other company departments to implement solutions and drive continuous improvement. Requirements and Qualifications Bachelor’s degree completed in Computer Science, Information Technology, or related fields; * * Minimum of 3 years’ experience in network infrastructure and technical support; Solid knowledge of: * Physical (Ethernet) and logical (TCP/IP) networks; * Office 365 and hybrid identities; * Windows and Linux operating systems; * Network services (DHCP, DNS, Active Directory, NPS, Remote Desktop, Exchange); * Firewalls (preferably Fortinet); * Load balancers (preferably Citrix Netscaler); * Virtualization (preferably VMware); * Storage and SAN networking; * Backup tools (preferably Veeam); Cloud environments (AWS); * Strong communication skills and ability to interact effectively with users from diverse departments; * Analytical, organized, and collaborative mindset; * Valid Brazilian driver’s license (Category B); * * Willingness to travel occasionally and flexibility regarding working hours, including occasional weekend on-call duties. 2512090203141794249