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Job Summary: We are seeking a proactive and committed professional to handle registration and management of Level 1 and Level 2 support tickets, provide operating system support, install software, and maintain equipment. Key Highlights: 1. An environment conducive to learning and professional growth. 2. Focus on diversity, inclusion, and respect. 3. Drives business success with innovative and sustainable solutions. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Though remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our objective** \- To drive our clients’ business success through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** A proactive, committed individual with strong interpersonal skills. **Your typical day will include:** * Registering and managing support tickets, addressing Level 1 and Level 2 requests; * Providing operating system support, installing software (including Office Suite), configuring networks, printers, and peripherals, as well as maintaining desktops and notebooks; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the database to prevent queues that may jeopardize project SLAs, while minimizing ticket backlog; * Creating and updating knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education. * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Office Suite. **Preferred qualifications** * Currently pursuing a higher education degree in Technology. **Work Schedule** * Monday to Friday, from 8:00 PM to 5:00 AM. * Work model: 100% on-site. * Location**:** São Carlos \- SP. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring you and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loan** with attractive interest rates \+ financial literacy program * **Corporate University and learning paths**, offering diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, reviewing our open positions, and joining this ever-growing team?
