IT Analyst - Technical Support

Description

Job Summary: We are seeking a dynamic IT Analyst to provide user support in a call center environment, ensuring operational continuity and efficiency. Key Highlights: 1. In-person service and technical support for hardware and software 2. Diagnose and resolve equipment issues 3. Support telephony systems and customer service platforms **Konecta | Transform your talent into a real opportunity!** We are seeking a dynamic, hands-on IT Analyst to provide user support in a call center environment, ensuring operational continuity and efficiency. Key Responsibilities: Provide in-person user support, delivering technical assistance for hardware and software Diagnose and resolve issues with equipment (desktops, notebooks, peripherals) Install, configure, and support operating systems (Windows) and corporate applications Assist with basic network configuration, printers, and connectivity Use ticketing and tracking tools to ensure SLA compliance Support telephony systems and call center–specific customer service platforms Identify improvement opportunities and proactively resolve incidents Here, you won’t be just another employee—you’ll be an essential part of the customer experience. **Why choose Konecta?** Because here you’ll find **opportunity, stability, and growth**—all in one place. **We offer:** Salary Transportation allowance Meal allowance Health and dental plans ❤️‍ Life insurance Childcare allowance (up to 24 months) ‍ ️Totalpass | Gym, nutritionist, and therapy services Bullla Card | Credit card SESC membership Discounts at universities and educational institutions **Job details to help you organize your application!** * **Shift schedule:** 12x36 * **Workload:** 12 hours per day * **Working hours:** 7:00 PM to 7:00 AM. * **Work location:** Caminho das Árvores – SSA. **What we’re looking for in you:** * Strong communication skills and ability to interact effectively with diverse user profiles * Knowledge of hardware maintenance and software support * Organized and disciplined in managing tickets and processes * Resilient, with composure to work in a dynamic, high-demand environment **Your next step starts here!** If you want to grow within a **multinational company**, driven by purpose and strong values—and with real space for advancement—this is your chance. Join a team that believes in the power of people and transforms talent into opportunity. **Apply now** We’re eager to learn your story and see all you can achieve alongside us. **\#FeelThePulse** **Our commitment to diversity.** Konecta believes in inclusion, respect, and equity. All positions are open to everyone, regardless of gender, race, sexual orientation, disability, or religion. Your competencies truly matter! Minimum Education: Bachelor’s degree * Discounts with universities and educational institutions * Life insurance * Childcare allowance * Growth opportunities * Medical assistance * Dental assistance * Transportation allowance (VT) * Meal allowance (VR) * SESC agreement * TotalPass