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Job Summary: A Systems Analyst translates business needs into efficient technological solutions, manages requirements, and acts as an intermediary between users and developers. Key Highlights: 1. Focus on delivering the best experience for customers. 2. Pursuit of innovation and excellence in activities. 3. Scope definition for process and project improvement. **\_Hello World!** Paschoalotto has innovated and built comprehensive, digital solutions to manage the entire customer relationship lifecycle for companies, with the purpose of safeguarding people's financial health. Here, we combine the best of human interaction, enhanced by a complete suite of digital solutions. We are specialists in Customer Experience Management across all available channels and deliver top market performance and NPS, bringing the Paschoalotto DNA to thousands of Brazilians served daily! So, do you think there’s a match between you and this position? Here, we want you to join the \#DoSeuJeito team — what matters most is your willingness to take on challenges, accelerate your career, and connect with people! \#Human\&Digital We expect you to have: * Focus on delivering the best experience for our customers. * Agility and commitment to your deliverables. * Ethics and transparency across all company processes. * Respect for Diversity. * An innovative mindset, seeking to do things differently and with excellence in your activities. **Responsibilities and Duties** The Systems Analyst must understand business needs and translate those demands into efficient technological solutions. They gather requirements, develop and implement systems, and ensure continuous maintenance and improvement of solutions to meet company objectives. The CI will represent the interests of all stakeholders (Digital Product Team), handle communication, manage the team backlog, and prioritize tickets. **Responsibilities and Duties:** Primary responsibility includes analysis, scope definition, and planning focused on improving the company’s digital team processes and projects. * Responsible for gathering, analyzing, and documenting user and business needs, translating them into technical requirements for the development team. * Ensures proposed solutions meet stakeholder expectations and align with company objectives. * Participates in drafting technical specifications, performs validation testing, and supports system implementation and maintenance. * Acts as an intermediary between users and developers. **Requirements and Qualifications** ***REQUIREMENTS:*** * Understanding of requirements gathering; * Organization, planning, and activity control; * Agile frameworks (Scrum and Kanban); * Knowledge of databases. Preferred: Experience/knowledge of digital platforms. * **Additional Information** What else will you find here? * **Meal Allowance** * **Transportation Allowance** * **Benefits Club:** An exclusive benefits club for our Paschoalovers, offering discounts at numerous partner establishments. * **Wellz Care:** An online therapy platform granting Paschoalovers access to 52 free sessions. * **Gympass:** All employees receive access to Gympass — a quality-of-life platform offering gyms and physical activities at highly reduced rates. * **Birthday Day Off:** All employees are entitled to a day off on their birthday. * **Maternity and Paternity Leave:** 6 months of maternity leave and 20 days of paternity leave. These benefits are combined at Paschoalotto with professional development opportunities, a structured career program, access to health and wellness initiatives, a relaxed work environment, interaction with diverse and plural individuals, and space for learning and innovation. All our \#vagas are also open to people with disabilities and/or retirees. So, are you up for the challenge? For over 26 years, Paschoalotto has transformed relationships between companies and customers through innovative and customized solutions. We are the largest employer in the central-western region of São Paulo state, with over 15,000 employees in Bauru, Agudos, Marília, and Ribeirão Preto. Here, you can grow your career, make a difference, and positively impact the community. We value agility, excellence, customer centricity, and diversity & inclusion, creating an environment where you can truly be yourself. If you’re looking for a place to genuinely grow, come be a \#Paschoalover and join us on this journey!
