Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) to work in the Visa and Education department, organizing and managing processes to maximize client success. Key Highlights: 1. Customer service and support via email and telephone 2. Document analysis and completion of immigration application forms 3. CRM management and strategic support for the client's process **About Immi** Immi, founded in 2012, is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close relationships and effective communication with clients. We respect your goals and recommend the best steps to maximize the chances of success in each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department. The ideal candidate is organized, detail-oriented, enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process and subsequently outlining the application steps; * Provide customer support via email and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary analysis of received documentation and advise the client on necessary adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for the client's process; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process/department indicators; * Participate in company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relations; * Proven proficiency with Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Knowledge of Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Experience in document analysis is a plus; * Intermediate English proficiency is desirable; * Personal computer and a suitable environment for remote work (Home Office); * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to work well in teams; * Self-confidence; * Flexibility to manage and resolve unexpected issues; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Position** Employment Type: CLT (Consolidated Labor Laws) Workload: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, available after the probationary period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Selection Question(s): * Do you have PROVEN experience in public-facing customer service? * Do you have PROVEN experience analyzing, organizing, and processing visa applications? * Do you have a personal computer and a suitable environment for remote work? Education: * Completed undergraduate degree (Mandatory) Work Location: Remote