Junior Support Technician

Description

Job Summary: Braga Soluções em TI is seeking a Level 1 Technical Support Analyst to provide user support, technical assistance, and basic infrastructure support in a corporate environment. Key Highlights: 1. Remote, on-site, and field technical support 2. User, permission, and license management (Microsoft 365, Active Directory) 3. IT problem diagnosis and resolution with a focus on improvement **Technical Support Analyst (L1) | Braga Soluções em TI** Since 1999, Braga Soluções em TI has delivered customized and effective IT services and products to clients across diverse industries. We are seeking a **Level 1 Technical Support Analyst** to work in a corporate environment, focusing on user support, technical assistance, and basic infrastructure. **Responsibilities:** * Provide remote, on-site, and field technical support; * Handle support requests via phone and ITSM tools; * Manage users and permissions (Active Directory, Microsoft 365, and SharePoint); * Support access, license, and permission management; * Provide support for Windows 10/11 operating systems; * Configure and support VPN (OpenVPN); * Perform hardware, printer, and peripheral maintenance; * Work with digital certificates and tokens; * Diagnose and resolve IT issues; * Follow and update technical documentation and procedures; * Identify recurring issues and propose improvements; **Requirements:** * Technical or undergraduate degree in IT (in progress or completed); * Basic knowledge of Windows Server (AD and permissions); * Experience with Windows 10/11; * Knowledge of Microsoft 365 (user and license management); * Experience in technical support and user assistance; * Familiarity with ticketing tools (ITSM); * Availability for on-site support; **Advantages:** * Knowledge of IT infrastructure; * Corporate networks and Wi-Fi (preferably UniFi); * Virtualization (Hyper-V / XenServer); * Firewalls (pfSense); * VLANs and managed switches; **Behavioral Profile:** * Strong communication skills and professional demeanor; * Clarity in communication and good diction; * Problem-solving focus (not merely ticket closure); * Ability to identify patterns and recurring issues; * Self-motivated and analytical mindset;