Help Desk Analyst

Description

Job Summary: A professional responsible for call handling and resolution, user support for systems and equipment, and desktop/notebook configuration and maintenance. Key Highlights: 1. Call handling and resolution 2. User support for systems and equipment 3. Desktop and notebook configuration, installation, and maintenance * Handle and resolve calls via telephone, WhatsApp, or web, using the service script, remote access tools, and available procedures * Provide user support for systems, equipment, and applications * Configure, install, and maintain desktops and notebooks * Support the Service Desk supervisor with updates on service progress. Compensation: starting at R$2.500,00 per month Benefits: * Dental care plan * Education allowance * Life insurance * Meal voucher * Transportation voucher Work location: On-site