Description: TECHNICAL SKILLS: ESSENTIAL (mandatory) * Windows Server/Desktop + basic Linux * TCP/IP networks, DNS, DHCP, Active Directory * Office 365 * Basic SQL for queries * ITIL fundamentals INTERMEDIATE (desirable) * PowerShell/Bash scripting * Basic Cloud (AWS/Azure concepts) * Virtualization (VMware/Hyper-V) * Monitoring tools (Zabbix, PRTG) * Security fundamentals (antivirus, firewall, password policies) * Basic Docker and containers ADVANCED (differentiator) * Information security (EDR, SIEM, vulnerability assessment, compliance) * Infrastructure as Code (Terraform, Ansible) BEHAVIORAL SKILLS: MINDSET * Thinks as the owner of the problem until complete resolution * Anticipates needs before they become incidents * Seeks to understand business impact, not just solve technical issues COMMUNICATION * Explains technical problems to non-technical audiences * Documents solutions with knowledge scalability in mind * Positively influences the adoption of best practices GROWTH MINDSET * Genuine curiosity about new technologies * Learns from failures and shares knowledge * Mentors others and receives feedback constructively EDUCATION * Pursuing or completed degree in Information Technology, Systems Analysis, Computer Engineering or related fields * Technical computer course is a differentiator EXPERIENCE * Minimum 2 years in technical support or infrastructure * Experience providing user support * Experience in corporate environments SKILLS * Proficiency in Windows systems * Basic networking knowledge * Technical English (reading) * Logical reasoning RESPONSIBILITIES: OPERATIONAL * Provide technical support with excellence, prioritizing business impact; * Perform preventive maintenance based on data and proactive monitoring; * Maintain 95% SLA in resolving critical tickets; * Document solutions; TECHNICAL EVOLUTION * Contribute to automation of repetitive processes; * Participate in infrastructure improvement projects; * Support implementation of monitoring tools; * Support implementation of security tools (antivirus, firewall, EDR, access policies); * Develop diagnostic and automatic correction scripts; ORGANIZATIONAL GROWTH * Mentor interns and new junior analysts; * Propose improvements based on data analysis; * Participate in technical committees and multidisciplinary projects; 2511080202181737958