Job Summary: A professional focused on monitoring, analysis, and operational support to strengthen quality and processes, also contributing to training and refresher activities. Key Highlights: 1. Operational support and monitoring for quality and processes. 2. Opportunity for learning and technical development. 3. Organized, committed profile with strong communication skills. A professional focused on monitoring, analysis, and operational support, contributing to strengthening quality and processes. Will also support simple training, refresher, and process reinforcement activities under direct guidance. The ideal candidate is committed, organized, and demonstrates strong learning ability—even if still developing technically. **Responsibilities** * Conduct quality monitoring activities following established guidelines and checklists. * Support basic data analysis (simple spreadsheets, pre-built reports). * Consolidate performance reports using existing templates. * Provide standardized feedback aligned with internal methodology. * Assist in reviewing and updating SOPs per leadership instructions. * Participate in calibration sessions to align evaluation criteria. * Support training, refresher, and process reinforcement activities under direct supervision. * Suggest simple improvements based on operational routine. **Desired Technical Competencies** * Basic Excel knowledge (filters, simple tables, VLOOKUP optional). * Basic understanding of BPO, customer service, or operations. * Aptitude for learning CRM and monitoring tools. * Familiarity with reports and presentations is a plus (not required). **Behavioral Competencies** * Attention to detail. * Strong communication and collaborative attitude. * Ability to learn quickly and adapt. * Moderate proactivity and commitment to deadlines. * Organization and accountability. Minimum Education: High School (Secondary Education) Preferred Education: High School (Secondary Education)