Junior Operations Manager

Description

Job Summary: A professional responsible for ensuring customer satisfaction and retention, as well as coordinating and supporting the technical team in delivering high-quality services. Key Highlights: 1. Focus on customer satisfaction and retention 2. Operational support and supervision of the team 3. Ensuring safety in high-risk tasks About Rentokil Initial Brasil With over 100 years of global experience and presence in more than 90 countries, Rentokil Initial Brasil is the world leader in pest control. We entered Brazil in 2012, currently operate in 11 states, and have served major events such as the Olympic Games, Lollapalooza, and Rock in Rio. Our services include: * Pest Control; * Hygiene; * Monitoring of Aedes aegypti vectors. At Rentokil Initial Brasil, we believe diversity is a vital strength. We are committed to fostering a welcoming and inclusive workplace. We encourage candidates from all backgrounds, experiences, and skill sets to apply. **Requirements** * Ensure customer satisfaction and retention; * Conduct operational follow-up and provide technical and administrative support to team members under management to guarantee service delivery with quality and efficiency; * Request and ensure timely delivery of supplies, materials, tools, and equipment required by each technician to perform scheduled services; * Ensure safety during high-risk tasks performed by technicians at client facilities; * Conduct site visits to clients within your portfolio; \- Hold monthly team meetings to present results; \- Conduct field audits to guide team members while they perform their activities; Desirable: Completed or ongoing undergraduate degree, Driver's License Category B, Proficiency in Microsoft Office Suite