**Description** We are seeking a professional to join the E-commerce team of **Casa do Pica Pau**, a company that values excellence at every stage of operations, working collaboratively, communicatively, and with a strong team spirit. **Responsibilities and Duties** Provide customer support via WhatsApp, offering consultative assistance throughout the entire purchasing process; Support customers from the beginning of the purchase process until the sale is completed on the website; Focus on conversion and achieving sales targets; Ensure responsiveness, clarity, and quality in customer service; Organize tasks and document all customer interactions. **Requirements and Qualifications** Completed high school education or currently pursuing higher education; Experience with point-of-sale (POS) systems is desirable; Prior experience in customer service is a plus.