**Job Description** Responsible for customer service, providing specialized support and ensuring efficient problem resolution. Acts as an interface with other company departments to deliver strategic solutions and contribute to the continuous improvement of customer service processes. **Detailed Job Responsibilities:** * Provide customer service via chat (Zendesk), email, phone, or other available channels for more complex cases. * Identify and resolve advanced user issues, ensuring a satisfactory experience. * Resolve support tickets to minimize escalation to supervision. * Ensure proper application of internal policies and procedures during customer interactions. * Collaborate with technical support, finance, CRM, product, and legal teams to resolve critical issues. * Monitor service standards and propose improvements to optimize the customer experience. * Participate in implementing new service workflows and enhancing processes. * Contribute to developing support materials and FAQs to optimize customer service. * Propose corrective actions whenever necessary. **Job Requirements** * Prior experience in customer service * Ability to communicate clearly and effectively * Capacity to solve problems quickly and efficiently * Basic computer literacy and familiarity with customer service systems * Availability for flexible working hours, including weekends **Attitudes:** Proactivity, patience, analytical ability, customer experience focus, commitment to service excellence. **Working Hours:** 12:00 AM to 9:00 AM, with a 1-hour break **Work Schedule:** 6 days on, 1 day off, with scheduled days off