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Level 1 Support Analyst
Job Summary: We are looking for a Level 1 Support Analyst responsible for providing initial customer support, ensuring rapid resolution of low-complexity issues and appropriate guidance on platform usage. Key Highlights: 1. Customer Service: Fast, effective and courteous 2. Diagnosis and resolution of low-complexity issues 3. Platform configuration and usage guidance **\#JoinPoli** We are looking for a Level 1 Support Analyst responsible for providing initial customer support, ensuring rapid resolution of low-complexity issues and appropriate guidance on platform usage. This professional serves as the frontline of customer service, resolving inquiries and incidents while escalating more complex matters to the appropriate support levels. **Details:** * Salary: R$ 2,000.00 + internal bonus (PoliCoins) * Hybrid position (Southwest District, Goiânia) * Monday to Friday, 8:00 AM to 6:00 PM (onsite); Saturdays, 8:00 AM to 12:00 PM on rotating schedule (remote) * Meal allowance: R$32.67/day (Flash Benefits) * Transportation allowance or fuel subsidy * Health and dental plan – HAPVIDA * Birthday day off * Relaxing massage twice per week (onsite at headquarters) * Employment type: CLT **Responsibilities:** **Customer Service:** * Assist customers via chat, email, phone or ticketing system. * Ensure fast, effective and courteous service to resolve customer requests. * Issue Diagnosis and Resolution: * Perform basic diagnostics on support workflows, integrations or platform configurations. * Resolve low-complexity incidents, such as incorrect configurations, authentication errors or common usage failures. * Escalate more complex incidents or bugs to Level 2 Support or Development team when required. **Configuration and Guidance:** * Assist with initial bot setup, communication channels (WhatsApp, Messenger, Instagram, etc.) and pre-approved templates. * Guide customers on platform usage, leveraging guides, documentation and standard procedures. * Documentation and Recordkeeping: * Maintain detailed and accurate records of all interactions in the ticket management system. * Update the knowledge base with frequently asked questions (FAQs) and solutions to promote customer self-service. **Follow-up and Quality Assurance:** * Ensure customer satisfaction by tracking tickets until final resolution, even if escalated. * Propose support process improvements based on feedback and hands-on experience. * Basic Financial Support: * Assist customers with simple financial inquiries. * Verify payment status (paid or pending invoices). * Generate bank slips or payment links. * Clarify charges, subscription cycles or due dates. * Perform basic subscription or plan adjustments. **Requirements:** * Prior experience in customer service or technical support. * Strong verbal and written communication skills. * Basic knowledge of customer service systems and ticket management. * Ability to identify and resolve low-complexity technical issues. * Organized, proactive and results-oriented. * Familiarity with digital communication platforms (WhatsApp, Messenger, Instagram, etc.) is a plus. Here you’ll find lots of \#GreatPeople and tremendous growth! ?
R. 19, 138 - St. Central, Goiânia - GO, 74030-090, Brazil
R$2,000/month
Indeed
Waiter/Waitress
Job Summary: Opportunity for a Waiter/Waitress at a traditional Oriental restaurant, ideal for those seeking their first job, stability, and learning in customer service. Key Highlights: 1. Opportunity for first job 2. Stability and learning in customer service 3. Experience in a recognized and established restaurant Traditional Oriental cuisine restaurant, operating nationally since 1981, located at Passeio das Águas Shopping Center, is hiring a Waiter/Waitress to join its team. Opportunity for those seeking their first job, stability, learning in customer service, and experience in a recognized restaurant. ⸻ About the opportunity This position is ideal for individuals who enjoy customer service, dynamic environments, and wish to work for a traditional, well-established company with a strong market reputation. It is an established restaurant with steady customer flow and well-defined processes. ⸻ Responsibilities: * Greeting and welcoming customers * Taking orders * Assisting customers during their stay at the restaurant * Organizing and cleaning the premises * Managing bills and supporting payment processing * Supporting the team as needed on the dining floor ⸻ Requirements * Availability to start immediately * Residing near Passeio das Águas Shopping Center * Good communication skills and willingness to serve customers * Commitment and responsibility (Previous experience is not required) ⸻ Compensation and benefits Salary and benefits: * Fixed salary R$ 1.636,00 (CLT – formal employment contract) * 10% attendance bonus * Transportation voucher * Night shift allowance * Meals provided by the company ⸻ Schedule: 2:30 PM to 10:50 PM Work schedule organized with weekly days off, including one Sunday off per month. ⸻ Workplace: Passeio das Águas Shopping Center – Goiânia Minimum Education Level: High School (Secondary Education) * Meals at the company * Night shift allowance * Transportation voucher * Attendance bonus
R. 19, 138 - St. Central, Goiânia - GO, 74030-090, Brazil
R$1,636/month
Indeed
Consultor de Ventas - Vila Brasilia
Resumen de la oferta: Una empresa del sector gráfico busca un Consultor de Ventas para desempeñarse en ventas internas consultivas de productos de alta rotación, atención y prospección de clientes en diversos segmentos. Principales aspectos destacados: 1. Trabajo en ventas internas y consultivas 2. Enfoque en productos de alta rotación y prospección de clientes 3. Mapeo de oportunidades en diversos segmentos La empresa del sector gráfico busca un profesional como Consultor de Ventas en Aparecida de Goiânia (Vila Brasilia). **Responsabilidades:** Desempeñará funciones de ventas internas (llamadas telefónicas), con énfasis en ventas consultivas de productos de alta rotación (bobinas, etiquetas, formularios, entre otros). Atención y soporte al cliente, mapeo de oportunidades (segmentos de papelería, automatización, mayoristas, comercio minorista y alimentación), oferta de productos, seguimiento de la cartera de clientes y captación de nuevos clientes. Para desempeño en la ciudad de Aparecida de Goiânia / GO. Experiencias previas como Representante de Ventas, Ejecutivo de Ventas, Consultor Comercial o Agente de Ventas pueden indicar afinidad con algunas de las actividades de este puesto. **Requisitos deseables:** **Formación académica:** Educación secundaria completa **Experiencia:** Experiencia requerida **Remuneración y beneficios:** * Salario: 1.621,00 * Bonificación por asistencia * Bonificación por cumplimiento de metas * Comisiones * Almuerzo en el lugar de trabajo * Vale transporte * Asistencia médica * Asistencia odontológica * Seguro de vida * Ayuda para educación * Banco de horas * Teléfono móvil * Convenio con SESI * Capacitaciones **Informaciones adicionales:** * Contrato: Indefinido – Presencial. * Período: Jornada completa * Horario: De lunes a jueves, de 07:30 a 18:00 (con 1:30 de almuerzo). Viernes, de 07:30 a 17:00 (con 1:30 de almuerzo).
R. José Cândido Queirós, 231 - St. Central, Aparecida de Goiânia - GO, 74980-070, Brazil
R$1,621/month
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