RECEPTIONIST

Description

Job Summary: A professional responsible for in-person and telephone customer service, reservation registration, and guest reception, ensuring hospitality and adherence to company values. Key Responsibilities: 1. Ensure hospitality for all guests and customers. 2. Provide in-person and telephone assistance to guests. 3. Manage reservations, check-in, check-out, and cash register closing. **About the Position**: Provides in-person and telephone assistance to guests, enters reservations into the system, and delivers the first point of contact upon guest arrival at the hotel. The mission is to ensure hospitality for all guests and customers, ethically and diligently upholding the Group's values and mission. * Register reservations in the system; * Perform check-in and check-out for all guests; * Close the cash register at the end of the shift; * Sell items via POS; * Conduct inventory checks of POS items and update the control spreadsheet; * Monitor and respond to all customer inquiries via email and WhatsApp; * Monitor and regulate the thermostat of the hot water generator; * Verify and manage room keys;