Attend customers, offer services and products, provide specialized technical services, conduct surveys, perform billing and customer registration tasks, always via telephone support, following planned and controlled scripts and guidelines to prospect, retain, or recover customers. **Responsibilities and Duties** * Follow work instructions specified in the company’s standard operating procedures manual; * Keep your workplace always clean and organized. * Make calls to customers to promote or sell services; * Attend customers by phone and/or other communication channels; * Schedule evaluations for customers identified through promotional campaigns; * Record in the system information related to performed activities; * Conduct customer satisfaction surveys according to company standards; * Perform sales follow-up activities such as sending letters, faxes, or e\-mails; * Contact delinquent customers to schedule meetings aimed at renegotiating existing debts, in accordance with the company’s internal policy; * Identify delinquent customers based on data available in the computerized system; * Reschedule appointments for customers who failed to attend scheduled consultations and/or evaluations, in accordance with the company’s manual and standards. * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service and negotiation; * Sales techniques; * Communication skills. Competencies Communication: **Clear diction; Verbal fluency; Negotiation; Communication skills;** * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Commitment; Proactivity; Dynamism; Responsibility; Friendliness; Empathy; * **Organizational:** Time management; Planning and organization. Job Type: Full-time, Permanent CLT Compensation: R$1\.800,00 \- R$3\.000,00 per month Benefits: * Dental care plan * Company mobile phone * Meal allowance * Transportation allowance Education: * Completed High School (Preferred) Experience: * Telemarketing (Mandatory) * Sales (Mandatory) * Customer Service (Mandatory) * Dental Office (Preferred)