**Want to take the next step in your career?** We're excited to meet you! ✈️ **Position: Scheduling Attendant** * Update and monitor the control spreadsheet and service statuses, ensuring an efficient operational flow. * Review and organize Activation Scheduling Team protocols, prioritizing according to urgency and SLA. * Perform active and receptive customer service via Withub, ensuring quick scheduling and accurate information. * Record all contact attempts (calls and Withub), keeping data always updated and organized. * Monitor in real time the progress of schedules, tracking times and ongoing visits. * Maintain direct communication with technicians to coordinate displacements and any route adjustments. * Contact clients when necessary, especially in cases of absence, address discrepancies, or technical delays, ensuring transparency and guidance. * Monitor critical points during working hours, quickly responding to unexpected issues to prevent operational impacts. **What we expect from you:** * Organizational skills and effective priority management, handling high demand volumes without losing detail. * Clear, polite, and objective communication with clients and technical team. * Quick decision-making agility in response to daily changes and urgencies. * Analytical mindset to interpret information and ensure accurate data registration. * Results-driven focus, contributing to schedule fulfillment and customer satisfaction. * Autonomous attitude with a sense of responsibility and collaboration. **Requirements** * High school diploma * Previous experience in customer service * Basic knowledge of Office Suite and administrative routines * Reside in Novo Hamburgo or nearby cities **Voa Benefits:** * Meal allowance/food voucher * Transportation voucher * Attendance bonus * Special internet plan * Hospital and dental health plan **Join Voa: embrace your world!** If you're looking for an environment where you can grow, achieve new heights, and develop every day, this is your place! We believe in the power of diversity and human development. Everyone is welcome to fly with us. Minimum Education Requirement: High School (2nd Degree)