OPERATIONAL COORDINATOR

Description

Job Summary: Coordinate and supervise operational teams, ensure service quality, provide direct customer service, and prepare managerial reports. Key Highlights: 1. Team coordination and ensuring service quality 2. Direct customer service and agile resolution of requests 3. Shift scheduling, planning, and operational organization The company is seeking an Operational Coordinator in Novo Hamburgo. **Responsibilities:** Coordinate and supervise operational teams (remote reception and security). Monitor employee performance, delivering structured feedback and continuous guidance. Ensure service quality delivered to customers. Provide direct customer service with a focus on agile issue resolution. Conduct technical visits and on-site follow-ups at client locations. Manage shift schedules, planning, and operational organization. Support recruitment, selection, and team development processes. Prepare and present managerial and operational reports. Engage across communication channels (telephone, e\-mail, WhatsApp, and social media). Previous experience as an Operational Supervisor, Operations Manager, Team Leader, or Logistics Coordinator may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 3\.500,00 * Meal Allowance * Fuel Allowance * Transportation Allowance * Bonus. **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:45\.