The Billing Assistant is responsible for supporting the finance department in managing and monitoring delinquent customers, ensuring organized, courteous, and efficient recovery of the company’s receivables. **Responsibilities and Duties** * Contact customers via telephone, email, WhatsApp, or other channels to negotiate outstanding debts; * Record and update billing information in the system; * Generate and send invoices, payment booklets, and other payment documents; * Monitor due dates and maintain control over outstanding receivables; * Negotiate payment methods in accordance with company policies; * Support the sending of agreements and renegotiation terms; * Refer cases of severe delinquency to administrative or legal action, when necessary; * Prepare billing reports and present results to supervision/management; * Maintain a professional and ethical attitude in customer interactions. **Requirements and Qualifications** * Completed high school education (technical or higher education in administrative, accounting, or related fields is desirable); * Prior experience in collections or customer service is an advantage; * Strong verbal and written communication skills; * Organizational skills, responsibility, and results-oriented mindset; * Basic computer knowledge (Office suite, management systems). **Additional Information** * Negotiation ability; * Proactivity; * Courtesy and firmness; * Resilience under pressure; * Commitment and professional ethics. Our group was born from a shared idea among several entrepreneurs who refused to pay high prices for quality Internet connectivity. From this idea, they implemented their vision and founded Action and PlayMais Fibra. Since then, we have worked diligently to best serve those seeking our services. Action and PlayMais are companies licensed by Anatel to provide Multimedia Communication Services throughout the national territory. Our motto is to always believe it is possible to deliver high-speed, high-quality Internet access links at significantly lower costs than those found in the market. Using only Anatel-homologated equipment in our infrastructure, we rely on a specialized technical team capable of guaranteeing the quality of the services we provide. ### **MISSION** To provide our customers with high-quality Internet access supported by outstanding customer service. ### **VISION** To be recognized as the leading Internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the one and sufficient Savior.