**About the position** More than just a law firm, we are a team of lawyers committed to providing high-level, specialized legal advisory services, with offices in São Paulo, Rio de Janeiro, Curitiba, Belo Horizonte, Brasília and Madrid, operating across more than ten areas of law and in the most diverse sectors of the economy. For over 30 years, we have delivered legal services with exceptional technical proficiency, agility and commitment to results—always guided by ethics and respect. We work as a team, value collaboration and the sharing of ideas, and strive for an environment that fosters the well-being and professional fulfillment of our employees. Additionally, we engage in socio-environmental initiatives across multiple dimensions, with an emphasis on sustainable development. We value a diverse, equitable and inclusive workplace where everyone can grow together, always open to equal opportunity regardless of gender, disability, sexual orientation, ethnicity or any other form of diversity. **Responsibilities and duties** We are seeking a Support Analyst to join our Support team at our São Paulo office. In this role, you will: * Provide Level 1 and Level 2 technical support to employees, resolving issues related to hardware, software and networks; * Conduct training sessions and provide guidance to users on the proper use of systems and equipment; * Document procedures, policies and adopted technical solutions; * Open and monitor service tickets with vendors, ensuring timely resolution according to agreed service level agreements (SLAs); * Negotiate with vendors, managing quotations, contracts and procurement of products and services; * Manage the IT materials and supplies procurement process—from requisition through receipt; * Maintain hardware and software inventory control, ensuring updates, licensing and compliance; * Perform preventive and corrective maintenance on IT equipment; * Administer the company’s IT infrastructure, including servers, networks and communication devices. **Requirements and qualifications** * Bachelor’s degree in Information Technology, Computer Science or related fields; * Experience in technical support; * Proficiency in networking, operating systems (Windows and Linux), Microsoft 365, hardware and software; * Experience with ticketing and support management tools; * Ability to perform administrative tasks such as inventory control, procurement management and vendor communication; * Strong verbal and written communication skills; * Advanced knowledge of Microsoft Office, Teams and Outlook; * Preferred qualifications: IT certifications (ITIL, CompTIA, Microsoft) and/or postgraduate studies in the field.