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Job Summary: Professional responsible for customer service, performing technical support activities, preparing reports, and participating in departmental processes and projects. Key Highlights: 1. Customer service and guidance for internal and external customers and suppliers 2. Preparation of reports and documents for analysis and decision-making 3. Participation in team plans and projects Education Completed High School OR Completed Technical High School education applicable to the role. Experience **Mandatory:** Customer service for individuals (PF) and legal entities (PJ), administrative routines, school documentation, Excel-based reporting, data analysis, corporate WhatsApp. Knowledge **Desirable Courses:** Customer Service, Computerized Systems, Microsoft Office Suite, Office 365, Administration. Driver's License Category B – Preferred. Requirements / Competencies Service Excellence. Teamwork. Analytical Ability. Communication. Planning and Organization. Responsibilities Provide service and guidance to internal and external customers and suppliers. Perform technical support activities such as classification, verification, analysis, research, document registration, calculations, and statistical work, in accordance with organizational standards, procedures, policies, and guidelines. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Conduct data collection, organization, maintenance, handling, and archiving of information, following established processes and routines. Participate in the development, implementation, monitoring, and updating of departmental processes. Participate—as a team member—in the development, execution, implementation, and evaluation of plans and projects within the area of responsibility and/or integrated initiatives. Assist in preparing programs and delivering training related to the area of responsibility and/or integrated initiatives. Manage inventory of materials within the area. Work Location SENAI LINDOLFO COLLOR SÃO LEOPOLDO/RS Benefits **Benefits: For Your Health:** Medical Assistance / Group Medicine – UNIMED; Dental Assistance – SESI/RS (payment only upon use); Group Life Insurance – No deductions or contributions! For Your Commute: Parking – Check availability at your unit; Transportation Voucher – Based on your needs; Chartered Transportation – Bus service available only for FIERGS HEADQUARTERS in Porto Alegre; In case of business travel, company vehicles or travel reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) – R$ 1.298,00 per month; On-site Restaurant – Verify availability at your unit; For Your Wallet: Private Pension Plan – For financial well-being, we offer an exclusive pension plan for employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance – R$384.73 for children up to 60 months old; best of all: the amount is adjusted annually; CRESUL – Cooperative of mutual savings and credit; FUSERGS – Foundation supporting our employees – https://fusergs.org.br/; PDP – Financial subsidy for employees with at least 6 months’ tenure within the FIERGS system, supporting studies from elementary school through technical education, language courses, and up to doctoral level! PAE – Support program offering confidential professional assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE: Text comprehension and interpretation; contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties and operations. Functions, equations, and linear systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentages. Ratio and proportion; simple and compound rule of three. Geometry: units of measurement, perimeter, area, volume, Pythagorean theorem. LOGICAL REASONING: Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.
