SUPPORT ASSISTANT

Description

Job Summary: Responsible for providing first-level support to managers, users, and outlets via communication channels to address inquiries, questions, and resolve issues, as well as delivering user support for the company's products and services. Key Highlights: 1. Customer service and support for managers, users, and outlets 2. Recording of service requests and communication with internal departments 3. A multicultural, challenging, and dynamic work environment Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Job Description Responsible for handling service requests from managers, users, and outlets through communication channels (Chat, IVR, Contact Us, E\-mail) to address inquiries, questions, and resolve issues at the first level of resolution. Provide support to managers and users of the company's products and services. **Responsibilities:** * Receive calls regarding inquiries from managers, users, and outlets; * Record received service requests using the system; * Coordinate with other departments to resolve service requests. **Requirements:** * Completed High School education (Bachelor's degree in progress preferred); * Basic knowledge of Microsoft Office suite; * Experience handling telephone-based customer service; * Strong communication skills, proactive attitude, and results-oriented mindset. **Apply now and Vibe with Us!**