Job Summary: Senior Technical Support Analyst responsible for handling requests from consumers and authorized service providers, conducting training sessions, and optimizing processes. Key Highlights: 1. Opportunity to advance your career in a global electrical solutions company 2. Technical support to consumers and authorized service providers 3. Continuous process improvement **Senior Technical Support Analyst** **• 1 position** =============================================== ###### **Caxias do Sul, RS** The company accepts applications from candidates residing in Caxias do Sul and nearby cities ###### **Mid-level** ###### **To be negotiated** ###### **CLT employment regime** **Job Details** -------------------- Legrand is a global specialist in electrical and digital systems for building infrastructures. Present in over 180 countries, Legrand delivers high-tech solutions for residential, commercial, and industrial electrical installations. Today, it employs more than 36\.000 professionals whose combined expertise drives the creation, development, adaptation, and delivery of increasingly simplified and timely solutions. If you want to accelerate your career with outstanding opportunities and a meaningful purpose—improving people’s lives—this is where you belong. Join Legrand… \#WEARELEGRAND Legrand Brazil reaffirms its commitment to inclusivity by opening all positions to all individuals, regardless of ethnicity, gender, sexual orientation, disability, cultural or social background, or any other factor. All our positions are open to persons with disabilities (PwD). **MAIN RESPONSIBILITIES** * Provide support to the Customer Service and Technical Assistance teams in addressing consumer or authorized service provider requests; * Handle requests from authorized service providers and consumers; * Conduct training sessions; * Contribute to process improvement. **YOUR PROFILE EXPECTATIONS** * Completed undergraduate degree; * Completed technical education; * Prior experience in technical support is desirable; * Knowledge of electronics; Knowledge of agile methodologies. * **WHAT WE OFFER** * Profit-sharing program; * On-site cafeteria; * Chartered transportation; * Medical assistance – Unimed; * Dental assistance; * Meal allowance; * Baby on Board Program; * Childcare allowance; * Discounts on Legrand products; * Educational partnership program. **WORK LOCATION** * Caxias do Sul \- RS. **Requirements** -------------- ### **Minimum Education Level** Completed undergraduate degree **Benefits** -------------- Medical assistance Dental assistance Childcare allowance Cafeteria Life insurance Payroll-deductible loans Meal allowance