Technical Support - Customer Service

Description

Job Summary: We are seeking a professional for customer service, with a focus on problem resolution, log analysis, and continuous process improvement. Key Highlights: 1. Customer support via email, chat, and other channels. 2. Dynamic, ambitious, and multicultural work environment. 3. Opportunity to develop your career in an international environment. We are **innovating logistics** and have achieved this **thanks to a team of visionary individuals eager to grow and change the world**. At **Skydropx**, you will find a space to develop your career within a **dynamic, ambitious, and multicultural** work environment. **Responsibilities and Duties:** ==================================== * Customer support via e\-mail, chat, and other channels adopted by the company; * Clearly explain solutions; * Analyze and resolve simple problems; * Analyze logs, integrations, and configurations; * Document the solution applied; * Escalate complex issues to the responsible departments; * Resolve requests within SLA; * Contribute suggestions for process and product improvements, aiming to enhance agents’ operational efficiency and customers’ experience. **Requirements:** =============== * Technical or undergraduate degree in Technology or Communication-related fields (completed or in progress). * Ticketing system experience (e.g., HubSpot, Zendesk, Freshdesk). * Strong oral and written communication skills; * Flexibility to handle diverse situations; * Ability to manage situations from the customer’s perspective; * Time and priority management; * Collaborative spirit, initiative, curiosity, and respect for diversity; **Preferred Qualifications:** * Experience in e\-commerce; * Experience in customer support via email and chat; * Residency in Curitiba \- PR **About the Position:** ================= * International work environment. * Employment type: Full-time \- CLT We invite you to accept the challenge! To apply for this position, submit your application through this channel, and we will be delighted to achieve our goals together with you. If your profile matches the requirements for this position, our recruitment team will contact you.