Post-Sales Analyst

Description

Job Summary: Post-sales role focused on part identification, service management, warranty tracking and order follow-up, as well as negotiation with customers and suppliers. Key Highlights: 1. Experience in post-sales, warranties, and order management. 2. Negotiation with suppliers and customers in a technical environment. 3. Requires higher education and knowledge of ERP and Excel. Post\-Sales activities include identifying item part numbers, entering completed service details (identified failure, probable cause, corrective action performed) into Portals for machines, tracking warranty requests via Portals, requesting issuance of Service Invoices for approved warranties, budgeting, negotiating with suppliers and customers, and order follow-up. **Your Responsibilities:** * Reading and interpreting Technical Catalogs to identify item part numbers. * Entering completed service details (identified failure, probable cause, corrective action performed) into Portals for machines. * Tracking warranty requests via Portals. * Requesting issuance of Service Invoices for approved warranties. * Budgeting. * Negotiating with suppliers and customers. * Order follow-up. * Related activities. **Requirements:** * Currently enrolled in or graduated from a higher education program (e.g., Business Administration, Production Engineering, Commercial Management, Managerial Processes, or related fields). * Knowledge and experience in fiscal processes related to inventory part movements. * Knowledge and experience in commercial routines related to budgeting, negotiation, and order management. * Technical knowledge of equipment and post\-sales services. * Ability to read and interpret technical documents. * Customer service skills (in-person and digital — phone, WhatsApp, email). * Experience in the machinery or dealership sector. * Knowledge and experience in budgeting and negotiation with suppliers and customers. * Proficiency as an ERP system user. * Intermediate Excel skills. * Proficiency with Microsoft Office Suite. * Sense of urgency. * Concentration ability. * Oral and written communication skills. * Interpersonal skills. * Ability to organize and execute tasks within deadlines.