Technical Support Assistant

Description

Job Summary: We are seeking a dynamic and communicative professional to provide technical support, resolve issues, and interact with customers across multiple channels. Key Highlights: 1. Multi-channel technical support at Level 1 2. Connection diagnostics and equipment support 3. Demand management and data recording We seek a dynamic professional with excellent communication skills to serve on the front line of our technical support team. If you have an affinity for technology, enjoy problem-solving, and are comfortable interacting with customers across various channels, this position is for you! Main Responsibilities * Multi-channel Support: Provide Level 1 technical support via telephone calls, WhatsApp messages, and in-person assistance at our unit. * Connection Diagnostics: Perform basic signal tests and verify user authentication (PPPoE protocol). * Equipment Support: Assist customers remotely with configuration of residential routers and Wi\-Fi devices. * Demand Management: Identify physical issues (e.g., broken fiber or infrastructure failure) and open technical tickets for the field team. * Data Recording: Enter all information and interaction histories into the management system (ERP). Employment Type: Full-time CLT Salary: R$1\.621,00 per month Benefits: * Medical assistance * Internet allowance * Meal voucher Work Location: On-site