IT Assistant - Development

Description

Job Summary: A professional to provide technical support, develop and maintain systems, perform software testing, and prepare documentation, with a focus on continuous improvement and user support. Key Highlights: 1. Provide technical support and conduct analysis of internal and external systems 2. Develop and maintain reports to support data analysis and decision-making 3. Collaborate with development, QA, and operations teams **Job Responsibilities:** * Provide technical support to internal and external users, identifying, analyzing, and resolving system issues (CRM and other software); * Support system development and maintenance by implementing adjustments and features according to technical specifications; * Execute software testing to validate functionality, performance, and usability, identifying and reporting defects; * Assist in implementing improvements, fixes, and updates to existing systems; * Prepare and maintain technical documentation and service records; * Develop and maintain reports to support data analysis and decision-making; * Support training initiatives and guide users in system usage; * Identify opportunities for process improvement and propose technological solutions; * Collaborate with development, QA, and operations teams to ensure system quality and continuity. **Requirements and Qualifications:** * Currently pursuing a degree in Computer Science, Computer Engineering, Information Systems, Systems Analysis and Development, or related fields; * Basic knowledge of SQL and Excel for data manipulation and analysis; * Familiarity with programming logic and software development; * Ability to produce technical documentation and organize information; * Experience in software technical support, including problem analysis and resolution; * Ability to analyze user requirements and support internal and external users; * Basic knowledge of API integrations is desirable; * Skills in system testing—identifying bugs and validating functionality—are desirable; * Strong communication skills; * Proactive problem-solving attitude; * Flexibility and adaptability to change; * Ability to work effectively in a team; * Customer service experience. **Benefits:** * Meal and food allowance: BRL 31.00/day * Free parking * Life insurance * Transportation allowance * Maternity and Paternity Kit * Unimed health plan * Uniodonto dental plan * Gympass * Pharmacy benefit * Day off * Childcare allowance * Educational partnership with Anhanguera University (up to 20% discount on undergraduate programs and 5% on postgraduate programs) * Reduced working hours: 40 hours per week Employment type: Permanent CLT contract Salary: BRL 2,000.00 – BRL 2,700.00 per month Benefits: * Health insurance * Dental insurance * Childcare allowance * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance Workplace: On-site