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Summary: This internship offers an exciting opportunity to deliver technical solutions to Bloomberg clients, learn backend infrastructure, and leverage technical and soft skills in the global Fintech industry. Highlights: 1. Deliver technical solutions to new and existing Bloomberg clients 2. Gain insight into the global financial markets 3. Utilize communication, technical, and problem-solving skills Resumes must be submitted in English to be considered Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000\+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department of 5,000\+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end\-to\-end support from sales and implementation, through their ongoing relationship with Bloomberg. Our Team: The Bloomberg Technical Support team consists of self\-driven, technical individuals that provide support for a wide range of Bloomberg products across multiple technologies. The team operates on a global level, ensuring seamless and uninterrupted support for clients 24/7 in English, while also ensuring local language support during respective business hours. What's The Role? As a Bloomberg Technical Support intern, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the ins\-and\-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry. You will leverage your in\-depth technical skills and soft skills to deliver clients access to wide\-ranging Bloomberg products across multiple technologies. You will support clients over the phone, chat, email, and in\-person to ensure the highest quality of service to our clients. If you wish to be involved in an exciting, fast\-paced opportunity that allows you to fully utilize your communication, technical, and problem\-solving skills while gaining insight into the global financial markets \- then this may be the opportunity for you. We'll Trust You To: * Effectively prioritize a high volume of calls, instant message and tickets, while also addressing team related tasks and initiatives. * Thrive in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment. * Foster strong client relationships, understanding client needs, provide technical support, and maximize customer satisfaction. * Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard. * Support the Bloomberg Terminal, office tools (API) and services in our client’s environment encompassing advanced software troubleshooting. * Support Bloomberg’s private IP network including connectivity of customer Bloomberg routers, Enterprise servers, FIX connections and SFTP. * Deliver support for Bloomberg products operating in Virtual environments (VMWare, Citrix, Hyper\-V, AWS) ensuring seamless functionality. * Understand core business objectives and help achieve them through daily proactive outreach to clients for licenses, hardware, software, and network set\-ups/upgrades. You'll Need to Have: Technical Skills * Fluency in English and Portuguese * Familiarity Hands\-on experience with Microsoft Windows, including configuration and troubleshooting performance issues using Windows troubleshooting tools (Task Manager, Event Viewer, Windows Tools). * Familiarity with common software applications such as MS Office, antivirus programs. * Understanding of hardware components (CPU, RAM, hard drives, GPUs) and configuration of various systems including laptops, desktops, and peripherals. * Understanding on networking principles including LAN, WAN, TCP/IP, DNS, BGP, subnetting, and firewalls. * Understanding of network commands, such as but not limited to: ping, traceroute, and netstat. Soft Skills* Ability to communicate technical concepts clearly and concisely, adapting communication styles to suit customer needs. * Demonstrates ownership and taking initiative, and accountability; and providing update to end users or internal and external parties. * A focus on customer satisfaction and the ability to handle customer issues with empathy. * Desire to learn new technologies, tools, and industry practices. * Ability to analyze the business impact of customer issues and prevents them from spreading further. We'd Love to See:* Knowledge of router commands (Cisco, Juniper, Arista). * Exposure to vendor cloud technology (AWS, Azure). * Knowledge of add\-ins, macro, and VBA. * Experience with FIX protocol and SFTP. * Understanding of network protocols and tools, such as: SFTP, ICMP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4\. What its Like To Work Here? We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice \- not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn’t all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways. What is Bloomberg?: https://www.bloomberg.com/company/stories/what\-is\-bloomberg/ View our Benefits: https://www.bloomberg.com/company/careers/working\-here/employee\-benefits/united\-states/?tactic\-page\=588601 Apply if you think we're a good match. We'll get in touch to let you know that the next steps are. Discover what makes Bloomberg unique \- watch our **podcast series** for an inside look at our culture, values, and the people behind our success. **ACCOMMODATIONS** ------------------ Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email AMER\_recruit@bloomberg.net (Americas), EMEA\_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC\_recruit@bloomberg.net (Asia\-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application. **EQUAL OPPORTUNITY** --------------------- Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self\-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.
